SEP Blog

We’re curious people by nature. And we love to teach others what we’ve learned. So explore our blog to gain fresh insights from our expertise in areas ranging from culture to AI.

SEP Selected as a Nominee for TechPoint’s Innovation Mira Award

TechPoint has announced the nominees for its 25th annual Mira Awards, highlighting the most innovative companies, universities, and organizations in Indiana’s tech sector. The awards celebrate achievements across various categories, including the Innovation Partner of the Year.
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Smartphone showing the dictionary definition of design

How to Talk About Design Like a Designer

Design is everywhere in our lives, whether you notice it or not. We experience it both in the digital world through software, and also in the physical world through things as simple as door handles. Most of the time, these designs and experiences go unnoticed. However, the most memorable experiences are often the bad ones. […]
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over the shoulder POV of someone checking email on phone and laptop

Gutting the Phish: How to Spot the Signs of a Phishing Email

Do you remember that Nigerian prince? The one who emailed you in desperation telling you that if you just sent him your bank account, he would transfer you a certain percentage of his vast fortune. After a while, it became part of the cultural zeitgeist, and everyone knew that no prince just wanted to give […]
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Person writing content with wireframes

Don’t Underestimate the Power of Good UX Writing in Product Design

As a Senior User Experience (UX) Designer, I’m often biased toward products that look good and function seamlessly. But the words that appear within those beautiful and functional designs are just as important in helping users navigate and interact with a product. This important component of my job is known as UX writing. Full disclosure: […]
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SEP team listening at hackathon share-out

Unleashing Creativity: Hackathons & The Magic of Innovation

Imagine a place where makers come together—full of excitement, energy, and snacks—to build whatever their hearts desire. Solutions that address pesky functions or non-existent tools to improve our work and personal lives. It could be anything, from video game upgrades to new business ideas to figuring out how to more efficiently and securely share internal […]
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Chris Shinkle speaking at AgildIndy, 2023

AgileIndy Conference – Bringing The Best in Indianapolis Tech Back Together

AgileIndy 2023 was buzzing with innovation around all things software development. We were thrilled to be back with so many clients and colleagues for inspiring and thought-provoking conversations about the industry’s future. This year’s keynotes were compelling—Mike Cottmeyer at LeadingAgile and Ryan Ripley and Todd Miller from Agile for Humans—outlining systematic approaches and evidence-based management […]
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Agile Indy Kickoff

AgileIndy is Back! A 2023 Conference Experience Recap

I was able to attend the AgileIndy conference again this year. What I will do here is give a summary of the content of the talks I attended. Or at least some notes that I took. These notes do not entirely capture the talk itself. If you want more information, hopefully, that will be a […]
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team of young professional presenting collaboratively

How Interaction Design Changes Our World, One Interaction at a Time

I walk into the kitchen for coffee, and my Google Home says, “Good morning!” My schedule for the day pops up on the screen. The assistant tells me how long it will take to get to work now that I have started driving my son to school. In the car, the map and arrival estimates […]
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Andy Chen - Tech 25 Winner

Andy Chen Named a 2023 Tech 25 Honoree by TechPoint

TechPoint, the growth initiative for Indiana’s digital innovation economy, has announced the 2023 Tech 25 Honorees. For the past nine years, the Tech 25 Awards have put a spotlight on a wide range of roles within tech businesses that don’t often get public recognition. The 25 honorees are selected by a panel of independent judges, […]
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customer service team member smiling on a call

How AI in Customer Service Helps Humans Do More Than Ever Before

AI is changing every facet of our lives, from the way we cook to the way we work. Customer service is the most important aspect of any business. It defines the relationship between business and customers. Like all aspects of work, AI is changing how we approach customer service. Full Automation? More Like Fool Automation […]
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