MoraleApp Customer Service Aided by Zapier
Hayden Paschen is a Business Intern and a student at Indiana University studying Informatics and Computer Science along with Business.
While working on customer service for the MoraleApp I needed to automate the way I would receive customer questions. When searching for a service to use I came across Zapier. Zapier is an awesome website that automates many web services. Want your Trello board to add a card every time you get a new GitHub issue? Create a Zap! A Zap is a Trigger and Action Sequence that allows the services to notify each other when an event (that you choose) happens. You can make a Zap for just about anything the web service can do. I was able to make a Zap where every time firstname.lastname@example.org received an email with the Subject line “Morale Support” Zapier would add a card with the contents of that email to my Trello board!
Here are some more cool Zaps you can create:
Then all you need to do is log into your services that Zapier will use and select some custom filters that will only Zap when you get a certain Subject line in an email or when a new file is added to your Dropbox your RSS feed is updated.
With a basic account you can create up to five Zaps and receive 100 notifications a month (tasks). There is also a section where you can get free tasks by performing simple things such as Referring a friend or Colleague to go over the allotted 100 Tasks. So go on and streamline your work with Zapier!