Smart Water Apps Simplify Life for Homeowners & Dealers
Managing water should be simple—for families at home and for dealers in the field. Our client needed mobile apps that made smart water devices easy to use, install, and maintain.
Opportunity
Homeowners and dealers struggled with outdated apps. SEP built IoT solutions to streamline water management and installation across iOS and Android.
Results
- Unified apps launched on iOS & Android
- Faster dealer installations via Bluetooth
- Engaging dashboards with mascots
Client
Global Leader in Water Treatment Since 1936
A global leader in water treatment products, serving both consumers and commercial customers through a trusted dealer network. Their mission is to deliver smarter, more sustainable water solutions for homes and businesses worldwide.
About The Client
Market
Global
Founded
1936
Employees
10,000+
Industry
Consumer Products
Opportunity
Modern Apps for Smarter Water Experiences
Our client’s existing consumer app had outdated design and limited functionality. Dealers relied on time-consuming LCD interfaces to configure devices. With new smart water products launching, they needed modern apps that worked on both iOS and Android, enhanced connectivity, and improved experiences for homeowners and dealer technicians alike.
What We Did
Cross-Platform Development
Design Strategy
Dual-Track Agile
Mobile Development
Native Development
Strategy & Innovation
Solution
IoT App Development for Consumers & Dealers
Our client needed more than just two apps—they needed a connected experience that would simplify life for families at home and streamline service for dealers in the field. SEP partnered closely with their team to define priorities, design intuitive journeys, and ensure both apps were ready to launch alongside the new smart water product line.
Guiding Product Strategy
We started with a deep discovery process, listening to homeowners, technicians, and stakeholders. Wireframes, journey mapping, and design workshops helped uncover assumptions and surface the features that mattered most. This approach gave the team clarity and alignment before a single line of code was written.
Consumer App Refresh
The existing consumer app was functional but dated. We modernized its design with refreshed branding and created mascots that turned dry data into friendly, actionable insights. Users could now see water usage patterns, set goals, and monitor budgets—all in a way that felt approachable and engaging. At the same time, we accounted for legacy code and tight deadlines, ensuring compatibility while keeping the rollout on track.
Dealer App Development
For dealers, speed and accuracy matter. Previously, technicians had to click through menus on a four-button LCD screen to configure systems. SEP built a new dealer app using Xamarin.Forms, enabling one codebase across iOS and Android. With Bluetooth connectivity and configuration presets, installers could set up devices in just a few taps and quickly access diagnostic data—saving time and reducing errors.
“SEP shows up.”
You’ve become almost a second part of our organization. You show up in customer meetings, deliver the work, and help guide meaningful conversations. You challenge us, serve as a thought partner, and bring unexpected value. How do you put a price on that?
Dual-Track Agile
To meet a tight rollout timeline, we used dual-track agile. Discovery and design moved forward while development was already underway, allowing the team to make steady progress on both fronts. This parallel-track approach proved a key enabler of success, helping the client hit their launch date without sacrificing user experience or quality.
Tech Stack
Android
BLE
iOS
Java
Kotlin
Objective-C
Swift
Xamarin.Forms
Results
Connected Water Experiences Delivered
Our collaboration helped the client launch modern consumer and dealer apps alongside their IoT product rollout. Homeowners gained simple, engaging tools to track and manage water usage, while dealers reduced installation and diagnostic time. With cross-platform apps, updated branding, and Bluetooth-enabled features, the solution elevated both customer satisfaction and dealer efficiency.
iOS & Android apps launched on time
Dealer installs faster & more accurate
Engaging water insights for homeowners
Supported new IoT product rollout