Custom Banking Apps Built for Members
Generic, out-of-the-box apps couldn’t give FORUM members the flexibility or usability they deserved. That’s why FORUM chose to build—not buy—custom apps designed around their needs.
Opportunity
Standard apps limit control and usability. FORUM chose to build custom digital tools so members could manage money with solutions designed just for them.
Services
Results
- Custom apps for FORUM members
- Digital use exceeds branch banking
- Future-focused architecture
Client
Putting People First in Banking
FORUM Credit Union serves thousands of members across central Indiana. Known for pairing personal service with digital innovation, FORUM delivers financial products that help members manage money anytime, anywhere.
About Forum
Industry
Finance
Founded
1941
Employees
201-500
Headquarters
Fishers, IN
Opportunity
Members Deserved Better Than One-Size-Fits-All
Credit unions often rely on apps bundled with their core system. While cheaper, these one-size-fits-all tools limit control, flexibility, and usability for members.
FORUM didn’t want members stuck with those limits. To put members first, they chose to build—not buy—custom apps that deliver intuitive design, tailored features, and long-term ownership of their digital experience. FORUM also needed a partner who would continue evolving their apps with member needs and technology shifts
What We Did
Cross-Platform Development
Maintenance & Evolution
Mobile Development
Product Discovery
Product Strategy
User Testing
UX Design
Visual Design
Web Development
Solution
Designing Real-World Banking Around Member Needs
SEP partnered with FORUM to design and evolve custom web, iOS, and Android apps. Our product mindset kept the focus on outcomes: simple, reliable financial tools members use every day.
A Longstanding, Ongoing Partnership
We ensured the apps were ready for a core system conversion and resolved post-launch issues quickly. Regular usability research with members guided new features and intuitive workflows.
With future-focused design, the apps can adapt as platforms and operating systems change. We provided post-deployment support during core system conversion.
Over time, SEP has helped FORUM update and evolve their apps, from OS changes to new features shaped by member feedback.
“SEP impressed us at every turn.”
Everything we’ve done with SEP feels like a true partnership. When we need development expertise, we go to SEP. Their team impressed us at every turn—from handling a substantial rewrite to delivering an intuitive new UI. I was skeptical at first, but they blew me away.
Tech Stack
ASP.NET (.NET)
C#
Java
MAUI
Objective-C
Swift
Results
A Digital Experience That Scales With Trust
FORUM Credit Union’s decision to build custom applications rather than rely on out-of-the-box software gave them full control over their members’ digital banking experience. By focusing on usability, intuitive design, and future-proof development, we created mobile and web applications that not only met members’ needs but also positioned FORUM as a technology leader in their industry.
Today, their remote banking tools process more transactions in a single month than all physical branch locations combined handle in a year—a clear signal of member adoption and trust.
FORUM’s apps continue to adapt with members and platforms year after year, thanks to ongoing usability research and SEP’s maintenance partnership.
Fully customized member apps
Digital use surpasses in-branch totals
Apps ready for core system conversion
Intuitive workflows from member feedback
Future-proof design for ongoing growth