Reimagining Smart Water for the Luxury Home
For homeowners, water is comfort, convenience, and daily ritual. Our client wanted to make those moments smarter, easier, and more connected.
Opportunity
Homeowners struggled with fragmented controls and complex setup. The brand needed a single, intuitive app to unify their luxury smart water devices.
Services
Results
- Award-winning luxury shower launch
- Over-the-air updates enabled
- Smart water control in one app
Client
A Global Leader in Luxury Faucets & Showers
Our client is a leading brand in premium kitchen and bathroom fixtures. Known for combining craftsmanship with innovation, they set the standard for water experiences that balance beauty, performance, and technology.
About the Client
Industry
Consumer Products
Revenue
$6M-$10M
Market
Global
Employees
1,001-5,000
Opportunity
Making Water Smarter, Not Harder
Homeowners increasingly expect their smart devices to just work. But managing faucets, showers, and sensors with different apps or manual setups frustrated users. Our client saw the chance to stand out: unify all water controls into a seamless, luxury smart home experience.
For the client, the stakes were equally high: they needed to differentiate in a competitive luxury market, streamline vendor coordination, and meet critical product deadlines.
What We Did
Automated Testing
Embedded Development
Firmware Development
Forecasting/Estimation
IoT Development
Mobile Development
Performance Testing
Product Design
Product Roadmapping
Prototypes
Solution
From Single App to Holistic Innovation
What began as a single mobile app soon grew into a full spectrum of product innovation. As new challenges surfaced—like delays with third-party providers and the complexity of managing multiple vendors—our client looked to SEP as a trusted partner.
By consolidating more work with us, they reduced project risk and gained a reliable, cross-functional team that could keep innovation on track. Each new phase built on the last, turning an initial app project into a multi-year collaboration that redefined the smart home water experience.
Elevating the Luxury Shower Experience
We began with a smart faucet app. The old setup process confused non-technical users, so SEP redesigned it with a simple, voice-enabled experience—giving homeowners quick, easy access to their faucet’s smart features.
Next, we built embedded software for a shower sensor. The device collected water temperature and triggered lights when the shower reached the user’s preferred setting, creating a delightful new layer of smart home interaction.
As projects grew, the client asked SEP to take on cloud architecture. Using Azure, we enabled device connectivity, automated infrastructure, and built CI/CD pipelines to release to the cloud multiple times per day—making updates faster and more reliable.
Always Human-Centered
When delays hit with third-party providers, SEP stepped in to lead embedded display development. Using C++ and Java/Android, we improved the LCD interface with secure over-the-air updates, Bluetooth integration, and backwards compatibility for legacy devices.
Across mobile, cloud, and embedded systems, SEP focused on the user. We optimized controls, built pressure-sensitive touchscreen features, and delivered smart home integrations—so every shower or faucet felt personalized, seamless, and connected.
Tech Stack
Appium
C
C#
C++
Java
MAUI
Python
Results
Revolutionizing the Smart Home Water Experience
In 2024, our client launched their award-winning luxury smart shower at KBIS. By partnering with SEP across multiple projects, they streamlined innovation, eliminated vendor complexity, and delivered unforgettable water experiences to homes worldwide.
For the business, the payoff was clear: faster time-to-market, reduced dependency on multiple vendors, and a long-term partner who could scale with their innovation pipeline. SEP helped them not only launch on time but also secure industry recognition that reinforced their market leadership.
Industry award at KBIS 2024
Unified app across product lines
Cloud updates multiple times/day
Secure OTA updates for devices
Long-term software partnership