Machine Learning & AI Articles

We’re curious people by nature. And we love to teach others what we’ve learned. So explore our blog to gain fresh insights from our expertise in areas ranging from culture to AI.

SEP Wins TechPoint’s 2025 Exceptional Employer Mira Award

SEP Recognized as Indiana’s Top Tech Employer, Winning TechPoint’s Prestigious Mira Award Westfield, Indiana - SEP has been named Exceptional Employer by TechPoint at the 26th annual Mira Awards. This award recognizes companies that are developing talent through skills-based hiring…
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Illustration of computerized hand touching half of a human brain and a human hand touching the other

When to Reach for Custom Artificial Intelligence Solutions vs. Off-the-Shelf

We’re in the midst of a time of great excitement and enthusiasm for AI and the possibilities it brings. You may find yourself at a company wondering how exactly can AI help us? Off-the-shelf tools may not feel like a good fit. What you do is unique, and you may be considering building your own […]
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How to Think About AI: 4 Things Artificial Intelligence Experts Want You To Know

The most recent lurch forward in AI has introduced many people to the field. Each person coming to the field now has decades of understanding to digest, bringing their own spin for how they think about AI. They also have a huge sense of urgency when approaching AI in a business context. Given the rate […]
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A UX designer leading a product design workshop. Various perspectives are being discussed, represented by stylized thought bubbles appearing over their heads.

UX + AI: 4 Risks Designers can Help Solve Before you Build

AI’s rapid ascent up the hype curve is tempting businesses to heavily automate processes for efficiency and consistency. Opportunities abound: creative copilots and image generators, flexible data analysis, predictions for equipment failure. AI has the potential to change how we work and make software to help us. But AI comes with subtle risks that can […]
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customer service team member smiling on a call

How AI in Customer Service Helps Humans Do More Than Ever Before

AI is changing every facet of our lives, from the way we cook to the way we work. Customer service is the most important aspect of any business. It defines the relationship between business and customers. Like all aspects of work, AI is changing how we approach customer service. Full Automation? More Like Fool Automation […]
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