Machine Learning & AI Articles

We’re curious people by nature. And we love to teach others what we’ve learned. So explore our blog to gain fresh insights from our expertise in areas ranging from culture to AI.

SEP Wins TechPoint’s 2024 Innovation Service Partner of the Year Mira Award

SEP Recognized as Indiana’s Top Innovation Service Partner, Winning TechPoint’s Prestigious Mira Award Westfield, Indiana - SEP has been named the Innovation Service Partner of the Year by TechPoint at the 25th annual Mira Awards. The Mira Awards, Indiana’s largest…
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A UX designer leading a product design workshop. Various perspectives are being discussed, represented by stylized thought bubbles appearing over their heads.

UX + AI: 4 Risks Designers can Help Solve Before you Build

AI’s rapid ascent up the hype curve is tempting businesses to heavily automate processes for efficiency and consistency. Opportunities abound: creative copilots and image generators, flexible data analysis, predictions for equipment failure. AI has the potential to change how we work and make software to help us. But AI comes with subtle risks that can […]
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customer service team member smiling on a call

How AI in Customer Service Helps Humans Do More Than Ever Before

AI is changing every facet of our lives, from the way we cook to the way we work. Customer service is the most important aspect of any business. It defines the relationship between business and customers. Like all aspects of work, AI is changing how we approach customer service. Full Automation? More Like Fool Automation […]
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