Communication Articles

We’re curious people by nature. And we love to teach others what we’ve learned. So explore our blog to gain fresh insights from our expertise in areas ranging from culture to AI.

SEP Named a Best Places to Work Company for 14th Consecutive Year

SEP has once again been recognized as one of Indiana’s Best Places to Work for the 14th year consecutive year.  The statewide survey and award program evaluates participating organizations and honors those with the highest levels of employee satisfaction and…
Read Full Post

Five Strategies for a Happy and Healthy Software Maintenance Team

Software Maintenance Teams provide a broad array of services, customized to the industries they support. As a software development consultancy, our portfolio includes industries like energy, aerospace, healthcare, medical devices, precision agriculture, and others. The products we build live on Desktop, Embedded, Mobile, Web, and Cloud platforms. With such a diversity of industries and platforms, […]
Read Full Post
close up of person typing on keyboard on laptop

How to Write a Support Ticket Your IT Team Will Love

Hi! 👋 I’m Kishan, a Junior Systems Administrator at SEP since 2022, and I know a thing or two about support tickets. One of the exciting parts about my job is helping SEPeers solve issues that may arise from the services and technologies they are using. An essential component of a modern IT department is […]
Read Full Post
Shift Key

Transferable & Soft Skills: The Unjustly Unsung Heroes of Software Development

“If you don’t figure out what you want to do for a career, you will fall behind in life.” I can remember hearing this loaded statement as early as 8th grade. Which, looking back on it, is about the equivalent of attempting to teach a dog new tricks as a squirrel scampers about in its […]
Read Full Post

Well-done Writing is Rare

I read a lot. I read for pleasure, and I read for work. I read poetry, fiction, and graphic novels. I even read the occasional textbook on how laws around pornography give us a unique view into the changing social landscape of 19th century England. That one, by the way, is a real page turner. […]
Read Full Post
scrolls on a shelf

New Leads Need The Engagement Chronicle

On the last day of a 20 month-long project, my customer asked me, “Could you give a brief overview of everything you guys have done for us over the last couple of years?” 😅 As a new lead, I hadn’t thought of starting an engagement chronicle until closer to the end of the project. By […]
Read Full Post
podcast guests being interviewed at mics

Celebrating Two Years of Behind the Product, a Software Development Podcast

We’re celebrating two years of our Behind The Product software development podcast! Since July 2020, we’ve taken you behind-the-scenes on software stories from engineers, innovators, and thought leaders. Read on for an insightful Q&A with SEP’s podcast host extraordinaire, Zac Darnell, and for a peek into the future of Behind the Product. — New to […]
Read Full Post

Circumventing The Dark Side of Design

A Tale Old As Time Humans have had the tendency to be deceptive to one another for longer than any existing historical document can recall. One of the most infamous examples of this act being used as a literary device is the myth of the Trojan Horse in Homer’s Odyssey. This victory trophy, given to […]
Read Full Post

Inviting Clients Into Our Slack Workspace

At SEP, we design and develop software products for our customers. Our ability to do that well is founded on solid technical practices. To take it to the next level, however, we need to be able to seamlessly collaborate with our clients. Over the past few years, we’ve started inviting our clients into our Slack […]
Read Full Post

Mind the Empathy Gap: 3 ways to stay empathetic as you level up

The title of this post references the iconic phrase from the London Underground, “Mind the gap.” It’s used to warn passengers about the gap between the train and the station platform.  Although hazardous, the gap for these travelers is a natural part of the journey. This post is about another travel hazard, one that I […]
Read Full Post

Test Driven Blogging – using O.R.I.D. to keep my writing focused…

Recently I read a book called “The Art of Focused Conversations“.  This book gave me a lot of great advice on how to have better conversations, especially with people that I work with. The book is split into 2 halves- the first half is the ‘what’, ‘why’, and ‘how’ about conversations; the second half is […]
Read Full Post