Unlocking Reimbursement Solutions for Oncology Drugs

To get started, we dove into the massive Excel sheet that encapsulated DKP’s workflow. We deconstructed the thousands of rows and hundreds of columns to understand the data they use in their business.

After wrapping our heads around the data models, we began establishing the product’s direction with DKP. We wanted to strike a balance between DKP’s established patterns and new experience-enhancing elements. Once we designed and built a workflow for one type of monitoring they do, we were able to quickly implement the workflow for the others.

Our team shadowed and interviewed DKP’s Reimbursement Analysts to understand their workflow and domain. We analyzed existing client deliverables to find constraints and brainstormed how to meet users’ needs by using or adapting existing patterns. We used these learnings to design and build prototypes of features, deliver them to DKP’s Analysts, get feedback, and adapt.

We approached the transition from old system to new by migrating tasks over gradually. This allowed us to get feedback from day-to-day use, which directed future decisions and tweaks to existing features.

Once all of the core functionality was set up in the new tool, we built several other types of features: functionality that DKP’s clients can use, features that speed up DKP’s processes, and features that allow DKP to provide additional offerings to their clients.

One of those features was a Custom Monitoring Field that we added to DKP’s standard reports. These fields allow DKP to gather and provide data outside of standard policy information. This is a differentiator for DKP because many of their competitors do not offer this information.

We also built a user-friendly Client Portal where DKP’s clients can access their reports and other deliverables. 

Lastly, we built publicly accessible “mini-sites” called Interactive Maps that display coverage information to pharmaceutical manufacturers and patients in a digestible way. These maps are now a recurring revenue stream for DKP that augments revenue from their project-based consulting services.