Kano Model Articles

We’re curious people by nature. And we love to teach others what we’ve learned. So explore our blog to gain fresh insights from our expertise in areas ranging from culture to AI.

SEP Wins TechPoint’s 2024 Innovation Service Partner of the Year Mira Award

SEP Recognized as Indiana’s Top Innovation Service Partner, Winning TechPoint’s Prestigious Mira Award Westfield, Indiana - SEP has been named the Innovation Service Partner of the Year by TechPoint at the 25th annual Mira Awards. The Mira Awards, Indiana’s largest…
Read Full Post
SEP hex pattern overlay of person working on laptop

Spec Driven Versus Client Satisfaction in Outsourcing

Chris Shinkle introduced us to the Kano model of customer satisfaction while internally presenting his Stop Doing Kanban, Start Learning lecture that he delivered at this year’s LSSC. The Kano Model of Customer Satisfaction: As an outsourcing partner, this model has direct implications for SEP. The Performance axis represents our client’s needs in a solution. […]
Read Full Post

Explore Our Services

Cloud

Elevate your big ideas sky-high. Migrate enterprise systems or build native cloud apps with a trusted partner like SEP.

Desktop

In the lab, on the runway, and by the hospital bed, clients trust us to craft reliable desktop software.

Embedded

We have the know-how to build secure embedded systems – whether it’s custom hardware, bare metal, or embedded Linux.

Mobile

Tackle any challenge in your app’s journey with our expertise in building cross-platform and native apps.

Web

Front-end, back-end, or end-to-end, we build incredibly rich web experiences.

Ready for what's next?

Whatever industry you’re in, our custom software development services can help you tackle your toughest challenges. Let’s develop something extraordinary together.  ›
Explore