Practices Articles

We’re curious people by nature. And we love to teach others what we’ve learned. So explore our blog to gain fresh insights from our expertise in areas ranging from culture to AI.

SEP Wins TechPoint’s 2024 Innovation Service Partner of the Year Mira Award

SEP Recognized as Indiana’s Top Innovation Service Partner, Winning TechPoint’s Prestigious Mira Award Westfield, Indiana - SEP has been named the Innovation Service Partner of the Year by TechPoint at the 25th annual Mira Awards. The Mira Awards, Indiana’s largest…
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Sometimes the Tools of the Trade Take Time

I’m not a very good woodworker. I rush things. I have a general rule when I do work with wood and saws, I only work for about two to three hours at a time. If I try to work longer, I find myself getting anxious to finish. Not to quit for the day, but to […]
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The Point of Particularly Personal Personas

The Agile software development movement has a concept called user personas. During a project’s spin-up, developers are encouraged to create these personas as representative users. A typical persona may be “Victor the Vice President”. Victor is a VP at his company. He will use the software for high-level data reporting, but not data entry. On […]
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Fire the Firefighters

Are there fires occurring on your projects? You know the ones: We have a major delivery coming, and the testers just found 12 new defects. The user study uncovered a missing feature, and we were just about ready for delivery. Management changed the direction of the project halfway through. Oh, and, by the way, project […]
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Diagnose, Deliver, Delight

Burger King used to have a marketing campaign for “Have It Your Way”. For a restaurant setting, it’s nice to be able to customize the normal menu for our tastes. But what does “Have It Your Way” really mean for our software clients? What’s on the menu for a successful project? Diagnose the Problem When […]
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“Have It Your Way” Software

Have It Your Way is an iconic slogan from Burger King. Letting the customer pick and chose whatever toppings and condiments they want works really great when you are making burgers. Customization is good for the customer and the business. If BK only sold hamburgers with pickles, they would lose the business of anyone who […]
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Beware of Assumptions

We’ve all created a persona. We spend time empathizing with this future user of our product to ensure we see the product and experience through their eyes. We think through and focus on their skill sets, goals, opinions, biases, and limitations. We think though all the things a user might not even be aware they […]
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Beware of Group Projects

*This post is being manually syndicated from my external blog, [Larry Price And The Endless Cup of Coffee](https://larryprice.github.com), as part of the Back-to-School 2013 SEP Blog Battle.* Relying on other people is hard. I’ve always found it difficult to understand that other people aren’t me. Don’t get me wrong, working with others can be really […]
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Course Correction: Beware of Icebergs

A coworker and I were discussing issues that impact a project’s delivery or feature set. While throwing ideas around, I mentioned that we get hit by icebergs that disrupt our flow. He said, “What’s an iceberg?” Knowledge Iceberg When I typically think of an iceberg on a project, I think of a feature or epic […]
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The 30 Second Standup

The Three Pillars of Standup Meetings: What did you do yesterday? What are you doing today? What is blocking your progress? Everyone stands in a circle and takes their turn answering the questions. The whole meeting should last only a few minutes and gets everyone of the same page. But when you consider all the […]
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