Kano-model Articles

We’re curious people by nature. And we love to teach others what we’ve learned. So explore our blog to gain fresh insights from our expertise in areas ranging from culture to AI.

SEP Named a Best Places to Work Company for 14th Consecutive Year

SEP has once again been recognized as one of Indiana’s Best Places to Work for the 14th year consecutive year.  The statewide survey and award program evaluates participating organizations and honors those with the highest levels of employee satisfaction and…
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Spec Driven Versus Client Satisfaction in Outsourcing

Chris Shinkle introduced us to the Kano model of customer satisfaction while internally presenting his Stop Doing Kanban, Start Learning lecture that he delivered at this year’s LSSC. The Kano Model of Customer Satisfaction: As an outsourcing partner, this model has direct implications for SEP. The Performance axis represents our client’s needs in a solution. […]
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