Kano Model Articles

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SEP Selected as a Nominee for TechPoint’s Innovation Mira Award

TechPoint has announced the nominees for its 25th annual Mira Awards, highlighting the most innovative companies, universities, and organizations in Indiana’s tech sector. The awards celebrate achievements across various categories, including the Innovation Partner of the Year. Nominees in this…
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Spec Driven Versus Client Satisfaction in Outsourcing

Chris Shinkle introduced us to the Kano model of customer satisfaction while internally presenting his Stop Doing Kanban, Start Learning lecture that he delivered at this year’s LSSC. The Kano Model of Customer Satisfaction: As an outsourcing partner, this model has direct implications for SEP. The Performance axis represents our client’s needs in a solution. […]
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